About Dubai Electricity and Water Authority
Dubai Electricity and Water Authority (DEWA) is the exclusive provider of electricity and water services in Dubai. DEWA was formed in 1992 following the merger of the Dubai Electricity Company and the Dubai Water Department which had been operational independently since 1959. DEWA’s 9,700 employees do their best to manage the generation, transmission and distribution of electricity and water across the emirate. Customers DEWA serves a large customer base across the emirate. DEWA provides 652,200 customers with electricity and 580,678 customers with water (2013 figures). Core Objectives: As part of the Government of Dubai, DEWA’s core objectives are: - To establish, manage, operate, and maintain electricity generation and water desalination plants and power and water transmission and distribution networks in Dubai. - To develop and maintain water resources and supply drinking water. - To support the vision of Dubai Government to promote sustainable development by driving energy and water use efficiency and investing in alternative energy sources. Performance: DEWA’s electricity generation capacity as of 2013 was 9,656MW. Its water production was 470 million imperial gallons per day.DEWA has achieved very competitive results in terms of efficiency and reliability compared to international utilities. This is demonstrated as follows: - Customer Minutes Lost per year in 2013 was only 5.62 minutes compared to the global standard of 16.4 minutes - Network Line Losses in 2013 was 3.46% compared to 6-7% in Europe & the US - Water Network’s Losses in 2013 was 10.4% compared to 15% in North America Headquarters & Customer Service Centres: DEWA’s headquarters are located in Zabeel East, between Wafi Mall and the Grand Hyatt hotel and opposite Dubai Police Officers’ Club on Sheikh Rashid Road. DEWA has 15 customer service centres across Dubai. Payment Services: DEWA offers 17 different payment methods for its customers including electronic payment (ePay) through its we